1. About This Policy
This Privacy Policy describes how Fixneza ("we," "us," or "our") collects, uses, and protects information about you when you visit our website at https://fixneza.com or purchase our digital products and services.
Fixneza is an online platform offering digital products and digital services — including premium e-books, online courses, digital journals, coaching, consulting, mentorship programs, group workshops, and other educational services — designed to help individuals improve their skills, mindset, productivity, and personal or professional outcomes.
By using our website or making a purchase, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
Personal Information You Provide to Us
We collect personal information that you voluntarily provide when you:
- Make a purchase on our website
- Subscribe to our newsletter or marketing emails
- Create a user account
- Contact us via email or contact form
- Request customer support
This information may include:
- Names — first name, last name
- Email addresses — for delivery, communication, and marketing
- Mailing addresses — for billing and tax compliance
- Billing addresses — required by our payment processor for invoicing
- Usernames and passwords — if you create an account
Payment Information
We do not collect, store, or process any debit/credit card numbers or banking information. All payments on our website are handled by our trusted third-party payment processor, Paddle. When you make a purchase, your payment details are submitted directly to Paddle's secure servers. Please review Paddle's Privacy Policy to understand how they handle your payment data.
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and approximate geographic location
- Browser type and version
- Operating system
- Pages visited and time spent on each page
- Referring website
- Device identifiers
This information is collected through cookies, web beacons, and analytics services such as Google Analytics.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To deliver and facilitate the delivery of services — including sending download links, providing access to courses, and delivering coaching or consulting sessions when applicable
- To fulfill and manage your orders — processing purchases, generating invoices, and providing receipts
- To respond to your inquiries — answering customer support requests, technical questions, and refund requests
- To send administrative information — including order confirmations, policy updates, and important account notices
- To send marketing and promotional communications — with your consent, we send newsletters, product updates, special offers, and educational content (you may unsubscribe at any time)
- To improve our website and services — analyzing visitor behavior to enhance user experience
- To prevent fraud and protect our business — including detecting and preventing unauthorized access, abuse, or illegal activity
- To comply with legal obligations — including tax, accounting, and regulatory requirements
4. When and With Whom We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We share your information only with the following categories of trusted third parties, and only when necessary:
Payment Processors
We use Paddle to securely process all payments. Paddle receives your payment details and certain identifying information necessary to complete your transaction. View Paddle's privacy practices at paddle.com/legal/privacy.
Email and Communication Services
We may use third-party email service providers to send you marketing communications, transactional emails, and customer support messages. These providers have access only to the information needed to perform these services.
Analytics Providers
We use Google Analytics to understand how visitors use our website. Google Analytics may collect information about your usage but does not personally identify you. Learn more at Google's Privacy Policy.
Hosting Providers
Our website is hosted on secure servers provided by reputable infrastructure partners, who may have access to certain data to ensure proper functioning of the site.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or to protect our legal rights, property, or safety.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as web beacons) to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Understand which pages you visit and how you use our site
- Measure the effectiveness of our marketing
- Improve the overall user experience
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our website.
6. International Data Transfers
Fixneza is based in Tanzania, but we serve customers globally. Your personal information may be transferred to and processed in countries outside your country of residence, including the United States, the European Union, and other regions where our service providers operate. These countries may have data protection laws that differ from those in your country.
By using our services, you consent to such international transfers. We take appropriate steps to ensure your information is treated securely and in accordance with this Privacy Policy.
7. How Long We Keep Your Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law (such as for tax, accounting, or legal compliance).
- Order and transaction data — retained for at least 7 years for tax and accounting purposes
- Account information — retained for as long as your account is active
- Marketing preferences — retained until you unsubscribe
- Customer support communications — retained for up to 3 years
You may request deletion of your information at any time (see "Your Privacy Rights" below).
8. How We Keep Your Information Safe
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include:
- SSL/TLS encryption for all data transmitted to and from our website (HTTPS)
- Secure payment processing through PCI-DSS compliant providers (Paddle)
- Restricted access to personal data on a need-to-know basis
- Regular security reviews of our infrastructure
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
In the event of a data breach that affects your personal information, we will notify you and the relevant authorities within the timeframes required by applicable law (including within 72 hours for EU/UK users under GDPR).
9. Information from Minors
Our services are intended for users aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If you are under 18, please do not provide any personal information to us or use our services.
If we discover that we have collected personal information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us at info@fixneza.com.
10. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information. We honor these rights for all users regardless of location.
For All Users
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data
- Objection — object to certain types of processing
- Withdraw consent — withdraw consent for marketing communications at any time
For EU, UK, and EEA Users (GDPR)
You have additional rights under the General Data Protection Regulation, including the right to data portability, the right to restrict processing, and the right to lodge a complaint with your local data protection authority.
For California Residents (CCPA/CPRA)
You have the right to know what personal information we collect, the right to delete personal information, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights.
For Canadian Residents (PIPEDA)
You have the right to access and correct your personal information held by us.
To exercise any of these rights, please contact us at info@fixneza.com. We will respond to verifiable requests within 30 days.
11. Controls for Do-Not-Track Features
Most web browsers offer a Do-Not-Track ("DNT") feature you can activate to signal your privacy preference. Because no uniform technology standard for recognizing DNT signals has been finalized, we currently do not respond to DNT browser signals. However, we honor opt-out requests submitted through other methods described in this policy.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, regulatory, or operational reasons. The updated version will be indicated by a revised "Last updated" date at the top of this policy.
If we make material changes, we will notify you by email (if you have an account or are subscribed to our newsletter) or by posting a prominent notice on our website prior to the changes taking effect. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
This Privacy Policy was last updated on April 28, 2026.